Running IT Like a Business ? Candid CIO

July 21, 2012 at 4:25 pm

Recently, somebody challenged me to describe what it means to run IT like a business. This is what I came up with:

1. Business have customers (not users).
2. Businesses thrive by providing their customers with goods and services that their customers want at a cost those customers consider a value.

Sometimes we find ourselves providing services that our customers don?t want. That could mean we got ahead of ourselves and started providing a solution without first providing the consulting service that creates the desire to receive the service.

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Source: http://candidcio.com/2012/07/21/running-it-like-a-business/

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